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How to Submit a Never Received Pass Claim for TRA Benefits

If you do not have your pass in hand to use as of the first day of the month, simply purchase the pass you need and submit a "never received pass" claim so you can be refunded for that expense. This form must be submitted by the 10th of the benefit month.

To submit a claim for a lost or “never received” pass

  1. Navigate to the Order History section in the TRA Dashboard
  2. Click the See More button under the Order History section
  3. Click the plus sign next to the order you want to view.
  4. Next to the missing pass, select the question mark icon under the Help and Support column.
  5. Complete the required fields and click Submit Claim.