If you do not have your pass in hand to use as of the first day of the month, simply purchase the pass you need and submit a "never received pass" claim so you can be refunded for that expense. This form must be submitted by the 10th of the benefit month.
To submit a claim for a lost or “never received” pass
- Navigate to the Order History section in the TRA Dashboard
- Click the See More button under the Order History section
- Click the plus sign next to the order you want to view.
- Next to the missing pass, select the question mark icon under the Help and Support column.
- Complete the required fields and click Submit Claim.